EmployBridge to Disrupt the Staffing Industry with Observe.Ai Voice AI Platform

09/25/19 10:14 AM

by dotcom10 Share

EmployBridge to Disrupt the Staffing Industry with Observe.Ai Voice AI Platform

EmployBridge is the largest industrial staffing company in the U.S., with three decades of proven success. Its foundation is built upon unmatched industry expertise and specialized staffing delivery model, which provides its customers with temporary associates in manufacturing, logistics, warehousing, contact centers, and more.

Observe.AI will enable the EmployBridge Call Center Leadership to:

  • Improve Quality Assurance (QA) efficiency and effectiveness by providing actionable insights on agents individually, in groups, or overall. The EmployBridge QA team with Observe.AI will capture 100% of calls to review as opposed to 1-2% manually done today.
  • Improve agent performance with actionable insights into onboarding, coaching, and feedback. High performing agents are critical to EmployBridge’s differentiation to create better customer experience for its clients.
  • Full understanding of insights and sentiment of applicants through the interview process leading to higher conversions and increased revenue.
  • Improve call center metrics like Agent Handle Time and Dead Air by 10%, resulting in approximately $100,000return on investment with every 15 seconds saved.

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